Using video conferencing to improve healthcare services

A report from Ovum has explained that if they upped their use of video conferencing, healthcare providers could improve their quality of service.

Entitled ‘Video conferencing and Healthcare: A new chapter in collaboration’, the report explained that using video conferencing services could have a ‘substantial impact’ upon the satisfaction of both patients and practitioners.

However to capitalise upon this potential, healthcare specialists must embrace advances in video conferencing technology. One of the report’s co-authors, Charlie Davies, explained: “Video conferencing solutions must be tailored to various usage scenarios, ranging from disease-specific diagnosis and treatment between a care provider and patient to consultation between professionals.”

His co-author, Cornelia Wels-Maug, added: “The increasing central role of ICT will improve outcomes, allow remote consultations and save costs.” She also suggested that using video conferencing for education and training within healthcare will create overall improvements in the industry.

Cited by, Wels-Maug concluded by predicting “considerable uptake” of video conferencing, as a direct result of the ongoing changes in delivery of healthcare services.

Amongst those who could benefit from increased use of video conferencing services will be patients living in rural areas, as practitioners (particularly specialists) can use the technology to keep the lines of communication open. What’s more, Ovum believes that a rise in uptake could up the quality of communication undertaken, making for a ‘richer and more effective’ experience, reports.