Skype, the internet calling software, cut out last month which affected millions of people around the world.
As reported by BBC News, it lasted 24 hours, and bosses blamed a software issue on critical parts of the network for the faults.
“We take outages like this really seriously and apologise for the inconvenience,” said chief Tony Bates.
According to The Guardian, users have complained that Skype was slow to respond to problems, and left them in the dark without updates or advice and minimal communication on Twitter.
Many businesses rely on Skype’s video conference services, but many will be encouraged to explore alternative providers after the poor handling of the outage.
“If I am a big business, I would be extremely cautious about adopting Skype for business, especially in light of this outage,” warned telecoms blogger Om Malik.
Whilst Skype said the problem didn’t affect its Skype Connect business product users, Malik said the way Skype handled the issue shows the company “is slowly starting to ignore its core and passionate user base who are happy to spend money on its products – consumers and small businesses”.
Instead of using a lower quality, online video conference service such as Skype, businesses should look at hiring a full video conference facility which will allow a business to hold a virtual meeting in such high quality that it mimics a face-to-face meeting.